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PCLender Customer Success Stories

"Bank of Internet implemented the PCLender technology because we had a strong need for one central repository for all of our loan data. Using a single origination source to process, underwrite, close and fund a loan is critical as we essentially create a virtual loan production assembly line. No longer are we relying on multiple vendor platforms to fulfill this need.

One of the key benefits of the PCLender system is the full-service imaging solution embedded within the LOS platform which allows our organization the opportunity to truly go paperless.

The PCLender LOS allows me to customize my own reports and create unique logic to push out data to help project revenue. The system provides accurate and complete data in real time which is critical to our enterprise performance."

Darin Sullivan, VP of Mortgage Operations at Bank of Internet in California

 

"With the support of PCLender's all-in-one solution we were able to become a mid-size lender. The system streamlined our growth by providing us with the necessary marketing tools to help us with the initial Point of Sale all the way through to Post-closing support.

What I admire about PCLender is the search and reporting capabilities. It is so easy to click a button and have the data I need at my fingertips. Data integrity and data checks provide an added level of security that we did not have with our previous LOS provider."

Danielle Plummer, Marketing Manager at Arbor Mortgage in Michigan

 

"The PCLender customer support service is outstanding! We’ve been with PCLender for over 15 years and the staff is readily available, knowledge and resourceful. From our experience, no other LOS vendor can provide service of this magnitude and is one of the main reasons we remain with PCLender today.

I was amazed with the processing functionality and the large amount documents sets provided with the platform to effectively provide disclosures."

Karen Fukushima, Mortgage Loan Administrator at Big Island Federal Credit Union in Hawaii

 

"PCLender was the cure for our nightmare experience with a previous LOS. Now we rely heavily on the PCLender loan origination system, and generally adopt its new modules, such as imaging and document management, as they become available.

We know that our implementations will be quick when those come to market. PCLender is very training oriented and interested in making sure their users can fully utilize the product.

PCLender's system makes it easier to execute and manage our loan processes, knowing that they have the technology protected and secure."

Brenda Usher, President, Land Home Financial

 

"It's a great time for credit unions to step into the credit void and to be in the mortgage industry — offering a chance to maintain good member relationships with products that will work for them for the life of the loan.

When HSFCU selected PCLender's fully hosted enterprise lending platform in 2003, affordability was a key criterion and decision-making factor. However, PCLender's affordability edge has not compromised on functionality, which is comparable with any other lending platform at any price, and offers above-average ease of use, service and training. Further, PCLender does not "nickel and dime" us to death for incremental help.

Mortgage lending expertise and technology go hand-in-hand. PCLender is a great example of today's mortgage lending technology supporting and contributing to the available in-house expertise. One good example of how we've changed our mindset is now we are offering online approvals through the PCLender platform."

Scott Nahme, Vice President for Credit Administration, Hawaii State Federal Credit Union

 

 
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